What is the difference between ZUMBA and SIZZLE?
The main difference is the music.
While ZUMBA is focusing mainly on Latin and international music, SIZZLE on the other hand is all about the well-known summer hits.
SIZZLE classes are 30 min long, while our ZUMBA classes are 45 minutes.
Will the payment I make be a recurring payment?
It depends on the type of membership you have. We have two pricing options:
- One-time payments
- Recurring subscriptions
The type of membership is clearly stated when signing up.
One-time payment memberships do not renew automatically once they expire.
Recurring subscriptions automatically renew on a weekly, monthly, 6-month, etc. basis depending on the type of membership you signed up for.
You can always cancel your recurring subscription by going to “My Account” > “Subscriptions” and click “Cancel” (then confirm).
IMPORTANT: If you just signed up for a recurring membership, you may not see the “Cancel” option right away. It could take up to 48 hours for this option to appear. If you wish to cancel during that time, please send an email to firstname.lastname@example.org
Will my monthly pass finish at the end of the month?
No. Your monthly pass finishes on the same day of next month when you sign up.
Example: You buy a 1 Month Unlimited Pass on the 15th of March. It will be valid until the 15th of April. (Same if you sign up for 2 months, 3 months, etc., it will finish exactly 2 months, 3 months, etc. later)
What happens if I buy a new pass while having an active pass on my account?
We can totally understand you don’t want to miss a fantastic special offer! Don’t worry, you never lose any time on your pass. When you buy a new pass, it will simply be added to your account, in addition to your existing pass.
How do I access the online classes?
Very simple: Just sign up for your chosen membership.
You will get immediate access to our classes.
You will also receive an email to set up your password in order to be able to log in to your account any time in the future.
Do I need Zoom to attend the classes?
No. Our classes are pre-recorded, so you can log in and do them at the time that suits you best. All you need is internet connection.
Can anyone see me during the class?
No. All our classes are pre-recorded and therefore no one can see you throughout the screen.
Do you have a timetable?
All our classes are pre-recorded and available on-demand. It means you can do any class, any time, from anywhere.
Will you keep going with the online classes even when things go back to normal?
Yes, definitely. We will keep going with the online classes.
What if I don’t like the class? Do you have a refund policy?
Yes. Our goal is that you enjoy the classes, and we don’t want you to pay for something you don’t like. Therefore, we have a 14-day money-back guarantee. It means you have 14 days after you sign up to browse and do as many classes as you want. If you decide it’s not for you, we give you a full refund – so you got 14 days for free.
I have two left feet. Can I still join your online classes?
Believe it or not, this is the no.1 question we receive from people who are about to join.
And the answer is yes!
You don’t need to be a dancer or have any sort of a dance-background in order to enjoy our classes.
Our positive and ever-smiling instructors will make you feel at ease no matter your dance skills.
I’m very unfit. Can I still do your online classes?
Absolutely. ZUMBA and SIZZLE help you improve your fitness levels. We advise you to start at a pace you are comfortable with. Start with only 1 or 2 classes per week. Too much too soon can put you off.
I can’t dance, are your classes for me?
Don’t worry if you are not a born dancer or if you haven’t put on your trainers in ages.
You can start with the beginner or low-intensity classes (depending on your current fitness level) and then move onto the regular and high-intensity classes.
Can’t find what you’re looking for?
Visit our extensive Help and Knowledge Centre for more questions and answers.